Return Policy

At Shapeezy, your satisfaction matters to us. While we do not offer returns for change of mind, we proudly stand behind the quality of our products and will assist you if your item arrives damaged, defective, or incorrect.

Returns for Damaged or Defective Items

We only accept returns for items that arrive in a damaged or defective condition.
Please inspect your order as soon as it arrives. Please get in touch with us right away if you receive a defective, damaged, or incorrect item so we can investigate the problem and offer a solution.

To be eligible, you must notify us within 30 days of receiving your order.

Return Eligibility

For a damaged or defective item to be returned:

It must be in the same condition as received
It must be unused and unworn
All original packaging, tags, and accessories must be included
Proof of purchase is required

How to Start a Return

If your return request is approved:

We will provide a prepaid return shipping label
You will receive step-by-step instructions on how to send the item back
Items returned without an approved request will not be accepted

Non-Returnable Items

We do not accept returns for:

Items that are not damaged or defective
Sale items or gift cards
Personal care items, intimate wear, or hygienic products
Custom or personalized orders
Hazardous goods, flammable liquids, or perishables

If you are unsure whether your product qualifies, please contact us.

Exchanges

If you need a replacement for a damaged or defective item, the fastest method is

Request a refund
Place a new order once your refund is processed

Refunds

Once we receive and inspect your returned item:

We will notify you if the refund has been approved
If approved, your refund will be issued to your original payment method within 10 business days
Additional time may be required for banks or payment providers to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at support@shapeezy.com